Satisfaction with Specific City Services |
After assessing residents’ overall satisfaction with the job the City is doing to provide services as well as gathering their perspective on a number of other big picture items, residents were asked to indicate their satisfaction with 16 specific city services.
As shown in the figure on the following page, over 90 percent of residents were satisfied with the City’s efforts to:
- Provide library services (96.3% satisfaction);
- Maintain city parks (95.0% satisfaction);
- Provide fire protection and prevention services (94.3% satisfaction);
- Provide water services (92.5% satisfaction);
- Provide law enforcement services (92.3% satisfaction);
- Provide sewer services (91.6% satisfaction);
- Provide emergency medical and paramedic services (91.5% satisfaction); and
- Maintain recreation facilities (91.3% satisfaction).
Across the 16 issues, the average satisfaction score was 84.6 percent. The three items that fell below the average were:
- Manage traffic congestion on city streets (64.2% satisfaction);
- Manage residential growth and development (57.0% satisfaction); and
- Provide affordable housing for working families (53.2% satisfaction).
Figure 14 - Satisfaction with Local Issues and Services
|
